Worked with stakeholders to define the problem space and decide what aspects of the overall experience is in an out of scope for this research. Established clear timelines based on the project team's needs and the scope of this research. 

​

Problem Statement:​

• Verify that the information architecture created with input from open card-sort findings is valid across a larger sample of end users. 

Define project background, business objectives, research objectives, timeline, and specific questions to ask participants during the study. Work with design, product, and development stakeholders to validate the information in the test plan and ensure the stakeholder's key questions are addressed.

​

Research objective:

• Validate category labels created by end users in the open card sorting exercise

​

Study type:

• Remote - unmoderated closed card sorting 

Recruited 50 users from R&D, IT, HR, Sales, & Operations. In multiple countries.

Used excel and a video conferencing app to remotely meet with participants. During the 1:1 sessions I presented a set of categories to end user based on the user generated categories from the closed-sort study. Then gave the participants the same set of topics as the closed-sort study.  Participants were then instructed to add the topics to the categories that made the most sense to them. After participants completed the activity, outliers were discussed.

Brought all data into a single excel sheet. Compared taxonomy across all participants and noted differences. Looked for commonalities among the categories and created a new Information Architecture to accommodate the largest group of similar mental models. 

Created a slide deck to share findings about what the information architecture of the new website should look like. 

Presented findings to design team leadership.  

Started planning for an unmoderated tree test with a larger sample size.